QUESTIONS & ANSWERS
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Q1: Can I get the sample?
A: Yes,but you should charge for them.
Q2: What is the minimum order quantity?
A: MOQ is 1pairs/pieces per design if they are in stock,you could mix size and color for one design;
If the product is not in stock,usually MOQ is 10pcs per color(depend on the design).
Q3: Are there any other sizes/colors?
A: For some design(such as kid shoe,baby shoe),usually we do our own size/color if small quantity;
For tutu,petticoat,skirt,etc,we could do your size/color for small quantity.
Q4: How to make the payment?
A: T/T, Western union,Paypal,Bank transfer,L/C, D/A, D/P, etc.
Q5: What is the delivery time?
A: Usually 2-4 days if in stock,10-20 days if no in stock,20-40 days if your design(depending on quantity).
Q6: How to pack?
A: Usually one piece/set/pair per opp bag,or according to your requirement.
Q7: What is the mode of transportation?
A: EMS,DHL,FEDEX,UPS,SF-express,TNT,E-packet,by air,by sea,or according to your requirement.
Q8: Which port will you ship the goods?
A: Usually we quote EXW price,
If the order quantity is small,you can choose delivery by international express,air,etc;
If the quantity is big,we will ship by sea, and offer you the FOB price;
If you have forwarder,we can use your agent cargo;
If you do not have forwarder,we can help you to solve of the shipping.
Q9: Could I use my own LOGO or print my own design?
A: Yes,if your own design/LOGO,MOQ is different for different design.
Q10: May I visit your factory?
A: Sure, welcome any time.We can also pick you up at airport or station.
Q11: What are your after-sales guarantee services?
Our company provides 90 days of cargo quality assurance after shipment. If there is quality problem within 90 days, our company will reissue the goods in time or with a refund.